PREAMBLE

These general conditions of sale are concluded between LES PETITES FRANCAISES SAS with a share capital of € 10,000, registered with the Hauts-de-France RCS under number 839 289 212 and any person wishing to make a purchase via this website, hereinafter, the buyer. By validating his order, the customer declares to accept without reserve the terms of this one as well as the entirety of the present general conditions of sale and declares to have the capacity to conclude a contract with the salesman.

1. OBJECT

These conditions of sale aim to define the contractual relations between LES PETITES FRANCAISES and the buyer as well as the conditions applicable to any purchase made through this merchant site. These conditions of sale shall prevail over all other general or special conditions not expressly approved by LES PETITES FRANCAISES. LES PETITES FRANCAISES reserves the right to modify its general conditions of sale at any time without notice: the conditions applicable will be those in force on the date of the order by the buyer.

2. PRODUCTS

The products offered are those presented on lespetitesfrancaises.fr and which are accompanied by a detailed description. These products are offered within the limits of available stocks and as long as they are visible on the site. In case of unavailability of the product after placing the order, Les Petites Françaises will inform the buyer by email: the order will be automatically canceled and no debit will be made.

Les Petites Françaises checks the information posted online concerning the essential characteristics of the products. However, given the very nature of the manufacturing processes, slight variations in dimensions, weight and color may exist between the written and visual information and the product delivered. This in no way alters its quality and confirms its uniqueness. The photographs on lespetitesfrancaises.fr are used to illustrate the products sold and are in no way contractual.

3. PRICES

The prices appearing on lespetitesfrancaises.fr are expressed in euros; excluding transport costs which are applied and detailed when ordering. Les Petites Françaises reserves the right to modify its prices at any time: the products are invoiced on the basis of the prices in force at the time of the validation of the order, subject to availability. The prices appearing in the catalog are prices including all taxes in euros taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of the products or services. The products remain the property of the seller until full payment of the price.

4. GEOGRAPHICAL AREA

The online sale of the products presented on lespetitesfrancaises.fr is reserved for buyers who reside in metropolitan France, Belgium and Switzerland, and for deliveries required in these geographical areas.


For all other geographic areas, the buyer must make a specific request to LES PETITES FRANCAISES, which only after agreement on the amount and payment of the delivery costs, will forward the order to the delivery service.

5. ORDER METHOD AND PROCESSING

Online orders can only be made through the site which presents a selection of LES PETITES FRANCAISES products.

The customer who wishes to purchase a product via lespetitesfrancaises.fr must follow the online ordering process which includes:

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  • an identification phase on which he will indicate all the requested contact details or his customer number if he has one

  • a phase of verification and validation of the chosen products

  • a payment phase under the conditions provided

  • a sentence confirming the order and payment

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The confirmation of the order entails the acceptance of these conditions of sale, the recognition of having full knowledge of them and the renunciation of taking advantage of its own conditions of purchase or other conditions. All the data provided as well as the recorded confirmation will constitute proof of the transaction. Les Petites Françaises will send confirmation of the registered order by e-mail, which will constitute acceptance of the order. The order will be processed and sent within the time limits indicated on the "delivery" page of the site, upon receipt of total payment for the order.

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Large orders of more than 8 boxes have a minimum lead time of three weeks. LES PETITES FRANCAISES reserves the right to increase the time it takes to send an order.

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6. PAYMENT

The price is eligible for the order. Online payments are made by secure system so that no third party can have access to the data transmitted on this occasion (Stripe).

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The customer pays for his order by credit card on the lespetitesfrancaises.fr website and guarantees LES PETITES FRANCAISES that he has the necessary authorizations to use the card payment method when taking the order. The products ordered remain the property of LES PETITES FRANCAISES, until the final and full payment of their price in accordance with the terms of Law No. 80 335 of 12 May 1980. LES PETITES FRANCAISES reserves the right to claim the products ordered in the event of default of payment. In this case and at the first request of LES PETITES FRANCAISES, the customer undertakes to return any unpaid product, all costs at his expense.

7. DELIVERY

Deliveries are made to the address indicated in the order, within the framework of the geographical limit specified above. The packages are sent by La Poste in Colissimo according to the delivery costs stated during the order; and delivered within the deadlines corresponding to their geographical area. The package is delivered with signature.

Order withdrawals:

Order withdrawals are free and scheduled according to the availability of LES PETITES FRANCAISES, which will fix the place and time. In order to proceed with the withdrawal of his order, the Customer will be asked to bring the following documents:

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  • the order confirmation email;

  • an ID ;

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If one of these supporting documents cannot be presented, no order can be given to the Customer.

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If the customer cannot make it to the appointments offered by LES PETITES FRANCAISES for any reason whatsoever, the applicable delivery costs will be invoiced to him. The order will only be shipped after receipt of these charges. Given the perishable nature of the product, if the customer does not come forward within 3 weeks from the date of sending the withdrawal email, his order will be considered canceled, with no possibility of refund.

For deliveries by Colissimo:

The order is delivered against signature of the recipient. In the event of the recipient's absence, a delivery notice is placed in the mailbox to indicate to the recipient the address for picking up their order.

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In the event of the absence of a letterbox or of inaccessibility to it at the delivery address indicated, the order will be deposited at a collection point and deemed completed. The carrier will not contact the recipient. If you are not the recipient, it is your responsibility to inform him that a parcel is available to him at the collection point indicated on your parcel tracking.

In all cases :

For reasons related to the perishable nature of the product, it is strongly recommended to collect it at the collection point indicated by the carrier within 24 working hours, with the transit advice note and an identity document. If the package has not been collected within the aforementioned period, LES PETITES FRANCAISES cannot be held responsible for any degradation of the products.

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If the recipient does not appear within the time indicated or in the event that the package is forwarded to LES PETITES FRANCAISES, delivery will be considered as completed and no refund or reshipment of the product to another address will be made. In the event that the home address corresponds to a public establishment (hospital, etc.) or a private establishment (business, clinic, retirement home, etc.) and the package cannot be delivered by hand to the recipient, the delivery will then be considered as completed from the moment the package has been delivered to the reception or to the service of the establishment dedicated to the receipt of goods.

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The delivery time indicated during the registration of the order is given only as an indication and is in no way guaranteed.


Consequently, any reasonable delay in the delivery of the products cannot give rise to the buyer's benefit to:
• the award of damages;
• cancellation of the order.

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Upon receipt of the Product, the Customer must immediately check, in the presence of the carrier, the condition of the packaging and the Product delivered, as well as the conformity of the order. If the Product (s) have been damaged or the order does not correspond, the Customer must absolutely refuse the package and note a reservation on the delivery slip : damage, missing item, damaged package, broken item. This verification is deemed to have been carried out once the Customer, or a person authorized by him, has signed the delivery slip. The Customer must then inform LES PETITES FRANCAISES by email to contact@lespetitesfrancaises.fr to obtain either a return of the order or a refund (credit only) corresponding to the total amount of the order.

8. CANCELLATION OR MODIFICATION OF ORDER

Given the perishable and tailor-made nature of the products sold, the seven-day right of withdrawal does not apply to LES PETITES FRANCAISES goods.

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As LES PETITES FRANCAISES products are manufactured especially for each order, no cancellation or modification of an order will be taken into account once it has been validated. However, subject to acceptance by LES PETITES FRANCAISES, an untreated order may be modified or canceled. No refund will be made but a credit for the amount of the order will be credited to the customer.

9. RESPONSIBILITY

The customer is held responsible for the information he provides and in particular the delivery address. LES PETITES FRANCAISES is not responsible for delivery errors caused by an incorrect address.

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The risks are the responsibility of the buyer once the order has left the premises of LES PETITES FRANCAISES. The customer is required to check the conformity of the goods delivered at the time of delivery and before signing the carrier's delivery note. Any protest relating to damage occurring during transport must be formulated by reasoned complaint to the carrier within three days of delivery. A copy of this complaint will be sent to LES PETITES FRANCAISES. No complaint or reservation will be accepted, after receipt of the products by the customer, if the latter has not complied with the procedure detailed above. In all cases, LES PETITES FRANCAISES 'liability is limited to the amount of the order.

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LES PETITES FRANCAISES undertakes to offer Products in compliance with the legislation and regulations in force, and to deliver products in accordance with the order. LES PETITES FRANCAISES takes all the necessary care in the selection of its suppliers and partners, but is in no way responsible for any erroneous data transmitted by its own suppliers.

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All products should be stored in a cool, dry place away from light. The storage conditions must be strictly observed by the Customer. LES PETITES FRANCAISES cannot be held responsible in the event of poor storage condition of the products after delivery, in the event of consumption after the Minimum Durability Date (MDD) indicated on all products or in any other case where the Customer has not not complied with the hygiene rules brought to its attention by the Seller or by the health authorities.

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It is the Customer's responsibility to inquire before any order, particularly in the event of food intolerance or allergies. The composition of the cookies as well as any allergens present are indicated on the descriptive page of each perfume.

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10. OWNERSHIP

All elements of lespetitesfrancaises.fr are and remain the exclusive intellectual property of LES PETITES FRANCAISES. Any partial or total reproduction of all or part of the elements appearing on lespetitesfrancaises.fr is prohibited.

11. CASE OF FORCE MAJEURE

The seller declines all responsibility in the event of non-performance of the contract due to a case of force majeure (strike, fire, flood, etc.).

12. APPLICABLE LAW AND DISPUTES

These general conditions of sale are subject to French law. In the event of a dispute, an amicable solution will be sought as a priority before any legal action. To this end, please contact our customer service by email at contact@lespetitesfrancaises.fr, or by post at the following address: LES PETITES FRANCAISES SAS, 7 rue Guy Mollet, 62217 Beaurains. In the absence of an amicable solution, any legal action will be brought before the competent courts.